Refund & Cancellation Policy

Policy Overview

At Navkar Finance, we strive to provide exceptional service to all our customers. While we aim for complete satisfaction, we understand that there might be circumstances where a refund or cancellation becomes necessary.

This policy is designed to provide clear guidelines on when refunds are applicable and the procedures to follow for cancellations. All financial transactions with Navkar Finance are subject to the terms outlined in this document.

Eligibility for Refunds

Refunds may be granted under the following circumstances:

• Technical Errors: If a transaction has been processed incorrectly due to a technical error on our end, a full refund will be issued promptly.
• Duplicate Charges: In cases where a customer has been charged twice for the same service, the duplicate charge will be refunded in full.
• Service Not Rendered: If Navkar Finance fails to provide a service that has been paid for, and cannot offer a suitable alternative, a full refund will be considered.
• Cancellation Within Grace Period: Certain services may be eligible for a refund if cancelled within the specified grace period (typically 7 business days from the date of payment).

To be eligible for a refund, customers must submit their request within the stipulated timeframe and provide all necessary documentation to support their claim.

Non-Refundable Items

The following fees and charges are generally non-refundable:

• Application processing fees
• Documentation charges
• Credit report fees
• Verification charges
• Late payment penalties
• Any third-party charges incurred by Navkar Finance on behalf of the customer

Additionally, refunds will not be processed if:

• The request is made after the stipulated refund period
• The service has been partially or fully delivered as agreed
• The customer has violated any terms of service or provided false information

Refund Procedure

To request a refund, please follow these steps:

1. Contact our customer support team at support@navkarfinance.com or call +91-XXXXXXXXXX within 7 business days of the transaction.
2. Provide your transaction details, including the transaction ID, amount, date, and reason for requesting a refund.
3. Submit any supporting documentation that may be required to process your request.
4. Our team will review your request and respond within 3-5 business days.
5. If approved, refunds will be processed through the original payment method within 5-7 business days.

Cancellation Policy

Customers may cancel their applications or services under the following conditions:

• Loan Applications: Can be cancelled at any point before the final disbursement without any cancellation fee. However, processing fees and documentation charges already incurred are non-refundable.
• Ongoing Services: Require a notice period of 30 days for cancellation. Any prepaid amount for unused services beyond the notice period will be refunded on a pro-rata basis.
• Subscriptions: Can be cancelled before the renewal date to prevent automatic renewal. No partial refunds are provided for the current subscription period.

To cancel a service, please send an email to cancellations@navkarfinance.com with your details and reason for cancellation.

Special Circumstances

We understand that exceptional situations may arise. In cases of:

• Medical Emergencies: With proper documentation, we may consider refunds outside the standard policy timeframe.
• Natural Disasters: Special considerations may be made for customers affected by natural disasters or force majeure events.
• Technical Failures: If our systems experience prolonged downtime affecting service delivery, appropriate compensations may be provided.

Each case will be reviewed individually, and decisions will be made at the discretion of Navkar Finance management.

Contact Information

If you have any questions regarding this policy or need assistance with refunds and cancellations, please contact us through the following channels:

• Email: support@navkarfinance.com
• Phone: +91-XXXXXXXXXX (Monday to Friday, 10:00 AM to 6:00 PM IST)
• Office Address: Navkar Finance, 123 Finance Street, Business District, Mumbai - 400001

We are committed to resolving all refund and cancellation requests fairly and promptly, in accordance with our policies and applicable regulations.